FAQ
Please review the list of Frequently Asked Questions (FAQs) below. If you are unable to find your answer below, or if you would rather speak with a Client Services Specialist, please reach out using the below contact methods.
Table of Contents
(Click on section below to go to that section)
Returns, Exchanges and Cancellations
About Dreaux Fine Art
Who/what is Dreaux Fine Art?
Dreaux, LLC dba Dreaux Fine Art is a luxury art and photography company owned and operated by Cameron Dreaux. Dreaux Fine Art does not have a physical location and is primarily online. Cameron’s studio is located in the small mountain town of Weaverville, CA. For more about Cameron Dreaux visit our About us (Meet the artist page) by clicking here.
How do I speak to a company representative?
You can email Cameron Dreaux at Cameron@dreaux.com.
Edition Information
Where can I see the art in person?
Dreaux Fine art participates in shows 5-7 times a year throughout the West Coast of the United States. Click here join our email list to find out about the next show near you.
What is a Limited Edition?
Limited Edition means that there will only ever be a predetermined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph. Limited editions come with a certificate of authenticity and a digitally imprinted signature. (Read signature Details below titled “Is Art Signed”). Limited edition sizes are generally 10 per size (5 sizes). Limited editions start at 24 x 16 in size. Unsigned open editions of these images may be available at sizes 18 x12 and smaller.
Are there any additional Edition types available for purchase?
Dreaux Fine Art photographs are created in multiple editions. For more information about any of the editions listed below, please contact Cameron Dreaux via email (Cameron@dreaux.com) or by simply visiting our contact page.
Artist Proofs
With each standard image release, only 1 of each size (generally 5 sizes) numbered and signed High-Definition Artist Proofs are made available. These editions are regarded as personal to the artist and therefore highly sought after by collectors.
Open Editions
Unlike limited editions, Open Edition prints do not have a predetermined number of prints and are available in multiple media types.
Acrylic Blocks
Special edition prints in the size of 18 x 12 or smaller. Generally of Limited Edition images. Acrylic Blocks are not signed and are considered an open edition.
Is the art signed?
Yes. Each Limited Edition artwork features a digitally embedded signature on the face. Paint pen, hand signed signatures are available upon request. Please feel free to reach out to me (Cameron@dreaux.com) to discuss the advantages / disadvantages for the different signature types. Open Editions are not signed.
Care and Handling
How do I hang my artwork?
Your Dreaux Fine Art edition has been shipped with the appropriate hanging equipment already attached to the back of the frame. Picture hangers and/or wall anchors are recommended but are not included with your purchase as we are not aware of how and where you wish to mount your photograph.
How do I clean my artwork?
Image Surface
Extreme caution should be used whenever it is necessary to clean the surface of your Fine Art photograph. Per the manufacturer’s instructions, dust the picture glazing with a soft, damp cloth or chamois. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. Dry or gritty cloths may cause surface scratches and create a static electric charge on the surface.
Do not use ammonia based window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage to your image. We recommend 50/50 vinegar and water mixture or non ammonia window spray. Only use high quality microfiber cloth.
Acrylic Blocks can only be cleaned with acrylic cleaner and high quality microfiber cloth.
Frame
A soft, dry cloth may be used to remove spots or debris. Avoid the use of liquid and chemical cleaning products, as these will cause the protective finish to deteriorate over time.
A high-quality microfiber cloth may be used on our black cube frames. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. We recommend using compressed or canned air to remove any surface dust that accumulates on the liner over time, making sure that no moisture is expelled from the can during the cleaning process.
How do I light my artwork?
Lighting your image properly involves using a mixture of spotlights and spreads. The proper degree of spread will depend on the distance of the light fixture from the photograph. We like 5000k bulbs the best for lighting the work. It is best to seek the advice of an electrician or lighting professional to ensure the proper installation of lighting to complement your space.
Copyrights
Can I use the images found on your website?
All images contained within this website are the copyright of Dreaux Fine Art. All images and content are the property of Dreaux Fine Art. Images may not be in any way reproduced, copied, printed or scanned. All images must not be used without expressed prior permission via written consent from Dreaux Fine Art.
The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, publication (including on Internet Web Site including third party web pages by any means, including “hotlinking”, storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of Dreaux Fine Art.
For media and broadcast requests, please contact our studio for approvals prior to printing or filming.
Contact Artist Studio to submit a request for image use.
Do I need to pay tax?
Dreaux Fine Art will charge applicable sales tax when delivering to the following states; California, Colorado, Hawaii, Florida, Illinois, Nevada, and New York.
International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal service or customs bureau for more information.
Shipping and Delivery
How much is shipping?
Shipping costs are determined by the size of the order and the destination. Available shipping options and associated costs are displayed in your cart during checkout.
When will my print Ship?
Open and Limited Editions ship within 7-14 business days. Artist Proofs ship within 3-4 weeks.
How will my print be packaged?
Open Edition and Limited Edition sizes below 36x24 will arrive in a secure carboard containers. They are double wrapped and packaged tightly. Shipping damage is extremely rare due to the lengths we go through to ensure secure packaging.
Limited Editions 48 x 32, 60 x 40 and all Artist proofs are shipped in crates. The crate will come screwed together with 20 or so phillip head screws. A drill or electric screw driver is advised to open. Crate will typically come as freight delivery. Crate for 60 x 40 artist proof can weigh up to 140 lbs. Please plan accordingly.
Do you ship internationally?
Yes we do! Shipping options and fees will update in your cart when you enter your address.
International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork.
Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.
Can I ship to multiple addresses?
At this time, we only ship to one address per order. To send to a separate address, you must make separate orders.
What about duties and taxes?
International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you.
If the total amount of the shipment is less than $5,000 you may use DHL as your customs broker. DHL will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, DHL will have Package released and delivered to the destination address.
If shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and complete delivery.
If you have additional questions please contact DHL customer service for your country.
How can I track my order?
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.
Is my artwork insured during transit?
Dreaux Fine Art ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.
What happens if my package arrives damaged?
Retail Products
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 7 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
* Retail Products include: Photography Books, Element Packs, Element Frames and Open Edition Artworks.
Email Cameron@dreaux.com
Limited Edition Fine Art and Artist Proofs
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to Cameron@dreaux.com if possible. A request for repair or replacement will only be honored if submitted within 7 days of delivery. Please include the 5-digit order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.
A representative of Dreaux Fine Art will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible.
Neither Dreaux Fine Art nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.
Can you ship to a PO box?
No.
When will my order arrive?
FedEx Ground and UPS
(Retail Product Shipments)
Packages typically take 5-7 business days. FedEx/UPS will attempt (3) three deliveries prior to having the artwork sent back to our corporate office. You may be able to schedule delivery directly by contacting FedEx/UPS once product ships. Please provide them with the tracking number.
Seko / Freight Carriers
(Artist Proofs)
Shipments can take up to a week to arrive at a local terminal in your area. Please do not be alarmed by the estimated delivery date listed in the tracking notification email as this the date it is expected to arrive at the local terminal. SEKO/Other freight carriers will reach out to you by phone to schedule a delivery date. Their hours of operation are Monday - Friday 9am - 5pm. They will provide a 4 hour delivery window and a 30 minute courtesy call prior to arriving. NO artwork will be delivered through SEKO/ other freight carriers without an appointment.
DHL
(International Deliveries Only)
Packages typically arrive at the local customs office within 2 to 3 business days. Delivery date to the final destination is based on the collector’s response and cooperation during the clearance process.
I am moving, can you arrange shipment of my art to my new address?
We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility.
If we are notified of an address change after the item has left our facility then you will be responsible for any and all shipment reroute fees.
Returns, Exchanges and Cancellations
What is your return policy?
We have a 100% guarantee that you will love your art piece or you may return it following the guidelines outlined below.
We have a 14-day return policy for limited editions/artist proofs and a 30-day return policy for open edition/acrylic blocks/all other products. Return timeframe starts when you receive the item.
Please note that shipping is non-refundable.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at CAMERON@DREAUX.COM. Please note that returns will need to be sent to the following address:
Dreaux, LLC
1400 Main Street, Unit B 251
Weaverville, CA 96093
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at CAMERON@DREAUX.COM.
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Return requests must be submitted within the return period(s) listed below:
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Limited Edition Artwork: 14 calendar days from the date of delivery
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Open Edition Prints and all other items: thirty (30) calendar days from the date of delivery
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Return requests received outside the stated return period(s) will not be accepted
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Return shipments must be arranged through Dreaux Fine Art and shipped in their original packaging (including all accompanying certificates received with the order)
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Customers are responsible for return shipping costs unless otherwise stated
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Refunds will be processed back to the original form of payment once the artist receives the artwork
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All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD
Claims for damaged items damaged during delivery:
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to cameron@dreaux.com if possible. A request for repair or replacement will only be honored if submitted within (7 days for limited edition and 3 days for artist proofs) of delivery. Please include the order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.
Return FAQ:
Can I exchange my Limited Edition artwork for a different photograph?
Each Dreaux Limited Edition is custom produced to order. As such, we are unable to change your artwork once the order is placed.
Will Dreaux Fine Art buy back my artwork?
Dreaux Fine Art does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, Dreaux Fine Art does not handle or participate in third-party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They can assist in answering more detailed questions about this process.
Can I cancel my Limited Edition artwork?
All works are custom orders. Production of the purchased work(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the work(s) cannot be canceled, returned, or refunded at any time. In light of the substantial production costs incurred once production has begun, any request to cancel an order or otherwise modify the produced image (e.g., increasing or reducing size, changing image, etc.) will be subject to a 15% restocking fee.